YOU WERE LOOKING FOR: Window Clerk Exam
To score high and improve your chances to get the job, use this question U. One of the customers on your route moved to a different unit at the same apartment complex. You know he has moved but you have not received a change of address. He flags you...
Tell him you will bring it all to him tomorrow but if he has not submitted a change of address, he should do so soon. Give him a change of address card that you keep in your truck and tell him he must submit it soon or they will send his mail back...
This means that it could go to the wrong postal station. Leave your station and run to the dock to see if the truck has left to fix your mistake. Ask your supervisor if you can run to the dock to see if you can rectify the mistake. Tell your supervisor what you suspect and ask if she can call the dock to find out if the truck is still there. There's no need to do anything. No one will know it was you that made the mistake. Two co-workers get into a heated argument on the workroom floor. One of them is a friend of yours. Take your friend's side and join the argument. Get a supervisor in case punches are thrown. You are there to do your job, so you avoid the situation. Approach the two and ask them to calm down. A customer asks for a book of stamps. When you tell her the amount, she says she does not have enough money. Tell her you are sorry, but you must collect all the money. Find out how much she is short and pay it for her. Offer to sell her fewer stamps that are within the amount of money she has.
Give her the stamps and ask her to drop the money off later. A customer complains to you about another clerk saying that the clerk was rude and uninformative.
In a smaller unit, the clerk may also distribute post office box mail and packages either before or during a shift. A clerk is a full-time worker for the USPS, but other employees perform can also perform the functions of a clerk. Job Description A variety of workers may perform clerking duties at a postal window, including a clerk, postmaster relief, postal support employee or a part-time flexible clerk. While some roles may have additional responsibilities beyond a traditional clerk, the basic job is to man the retail counter at a post office. A familiarity with the products and services offered by the post office will help you get started, and on-the-job training will make you an expert. You need to know about stamps, package shipment options, bulk postage, how to rent a P.
An ability to count change accurately is necessary due to regular draw audits, and a compliance with USPS scan procedures for delivery confirmation and insurance services is essential for successful performance. Education Requirements Postal service clerk jobs require a high school education, either in the form of a traditional diploma or GED. Open postal positions are advertised at the USPS website. After applying for a job, you must pass a civil service exam for the post office with a minimum score of 70 to qualify for a position. An interview process will then occur. It is rare to step straight into a full-time clerk's position at the post office, so prepare to spend a few years as a part-time worker before securing full benefits and access to a retirement plan. Industry A postal clerk by title works in a larger office with both city carriers and rural letter carriers.
There may be one or more clerks in the office as well as a postmaster or manager. Other employees working the counter, such as a postal support employee or postmaster relief, will generally be based in smaller post offices without the staffing requirements of a larger unit. A postmaster relief usually operates out of a unit with only one worker, the postmaster, and fills in for the postmaster on vacation or sick days. A postal support employee may work out of small post offices, which are subordinate to a larger unit. These post offices may not have a postmaster at all, and may operate for a reduced number of hours per day.
Hours for part-time employees vary. Job Growth Trend From to , the number of workers in the postal service is expected to decline by 13 percent. As smaller post offices reduce their hours and staffing, the work of postal clerks will be combined into other positions or assigned to part-time employees. If your goal is to work as a clerk, search for postings at a larger post office, where the job will exist for longer. When units downsize, career workers are shifted to other locations, further constricting opportunities for new hires to land a full-time job.
In a smaller unit, the clerk may also distribute post office box mail and packages either before or during a shift. A clerk is a full-time worker for the USPS, but other employees perform can also perform the functions of a clerk. Job Description A variety of workers may perform clerking duties at a postal window, including a clerk, postmaster relief, postal support employee or a part-time flexible clerk.
While some roles may have additional responsibilities beyond a traditional clerk, the basic job is to man the retail counter at a post office. A familiarity with the products and services offered by the post office will help you get started, and on-the-job training will make you an expert. You need to know about stamps, package shipment options, bulk postage, how to rent a P. An ability to count change accurately is necessary due to regular draw audits, and a compliance with USPS scan procedures for delivery confirmation and insurance services is essential for successful performance. Education Requirements Postal service clerk jobs require a high school education, either in the form of a traditional diploma or GED. Open postal positions are advertised at the USPS website.
After applying for a job, you must pass a civil service exam for the post office with a minimum score of 70 to qualify for a position. An interview process will then occur. It is rare to step straight into a full-time clerk's position at the post office, so prepare to spend a few years as a part-time worker before securing full benefits and access to a retirement plan.
Industry A postal clerk by title works in a larger office with both city carriers and rural letter carriers. There may be one or more clerks in the office as well as a postmaster or manager. Other employees working the counter, such as a postal support employee or postmaster relief, will generally be based in smaller post offices without the staffing requirements of a larger unit. A postmaster relief usually operates out of a unit with only one worker, the postmaster, and fills in for the postmaster on vacation or sick days.
A postal support employee may work out of small post offices, which are subordinate to a larger unit. These post offices may not have a postmaster at all, and may operate for a reduced number of hours per day. Hours for part-time employees vary. Job Growth Trend From to , the number of workers in the postal service is expected to decline by 13 percent. As smaller post offices reduce their hours and staffing, the work of postal clerks will be combined into other positions or assigned to part-time employees. If your goal is to work as a clerk, search for postings at a larger post office, where the job will exist for longer.
When units downsize, career workers are shifted to other locations, further constricting opportunities for new hires to land a full-time job.
The Window Clerk oversees customer service at the front desk of the building. They are in charge of selling stamps, postal envelopes, and receiving payments. Calculating the costs of envelopes and stamps is another component of the position. In some cases, there are Rural Window Clerk jobs where the Window Clerk is also responsible for sorting the parcels. Window Clerks are expected to maintain a clean and professional appearance with a uniform. Their job also involves providing direct sales and customer support on a retail level and generally other hands-on work with the general public.
Mail Processor You will be measuring packages by weight, payment, and other specific classifications and subsequently processing the packages for shipping. Abiding by the USPS standards, you will also wrap the packages and sell stamps. The typical work setting for a Mail Clerk would be at larger post office branches and distribution centers. Possessing customer service skills is also a must for this position as you will serve customers as a fill-in and being able to precisely document and calculate postage for the items. Mail Handlers loads and unloads containers of mail and also transports mail equipment throughout the building itself. There is also heavy lifting involved and Mail Handlers usually need to work with packages weighing over 70 pounds. Mail Handlers and Clerks are both classified as Mail Processing Clerk entry-level jobs, though there are distinct differences between the two. Mail Carrier If you love challenges and heavy lifting, then a city mail carrier job may be right for you.
Working as a City Mail Carrier requires determination, fitness, and persistence to succeed. You will be driving in all kinds of weather and conditions and carrying mailbags with up to 35 pounds of baggage and having to load trays with up to 70 pounds of mail and parcels. If you become great at this job, the rewards and job security will make the challenges worth it. We believe our Job Simulator and practice exams will prepare you for the rigors of an exciting position like this. Job Support Services assists applicants in navigating through the postal hiring process and increase their chances of getting hired.
The key here is that in Part A, you are penalized for incorrect answers. Your overall strategy is to work as quickly as possible but be accurate. You will be shown 5 different forms and asked 6 multiple choice questions on each form, for a total of 30 questions. You will have a total of 15 minutes to answer all the questions. Scoring Your score in Part B is simply the number of items that you answer correctly. There is NO penalty for guessing. Your overall strategy is to make sure you work quickly and answer every question even if you have to guess. Part C of the exam has two sections: coding and memory. The same coding guide will be used for both sections.
In the Coding Section of the exam you will have 6 minutes to assign the correct delivery routes to 36 addresses. In the Memory Section of the exam, you will be given 7 minutes to assign 36 addresses to the correct delivery routes. You will use the same Coding Guide that was used in the first coding section, but you will NOT allowed to refer to the Coding Guide — you will have to assign the delivery routes based on memory. Scoring Your score in both sections of Part C is the number of questions answered correctly minus one-third of the questions you answer incorrectly. The key here is that in Part C as in Part A , you are penalized for incorrect answers. Your overall strategy is to work as quickly as possible but be accurate Part D Overview Part D of the exam will attempt to assess your ability to perform effectively as a Postal Service employee. You will be asked questions in 90 minutes that will evaluate your personal characteristics, tendencies and experiences.
There are three separate sections of Part D. The last section Experience Section will present questions that can have between four and none possible response choices. Part D will attempt to see if you have certain personality traits, interests and experiences that may indicate that you will be a good fit for the Postal Service.
Wish You All The Best..!! Candidates can leave your comments in the comment box. Our Panel will try to solve your query. Keep Updating Yourself. Exam Will be Objective Type. Questions will be in the form of Multiple Type Choice Questions. Each Question will have 2 options, out of which only one will be correct. Total Number of Questions in this Exam will be Maximum Marks for this Exam will be marks. Each Question will be of 1 Mark. Time allocated for this exam will be of 2 hours. There shall be No negative marking. Exam Syllabus is mentioned above, candidates can check the same from above. What is the Time Allocated for this Exam? How many Questions will be there in this Exam? What will be the Maximum Marks for this Exam? Is there any negative marking for the Wrong Answers? What are the Minimum Qualifying Marks? What will be Marking Scheme for a Single Question? Share this:.
Postal employees are not here to cater to customer inquiries and complaints. Most problems and questions can only be answered by your local post office. For concerns that need immediate attention it is suggested you visit your post office in person. This is sent directly to your post office but it may take a day or two to receive a response. Please check out our Wiki page for more info. Employees: Be respectful of your fellow USPS employees and customers who may come here with a question.
You are not obligated to answer customer inquiries, however, if you feel inclined to do so please be respectful. Also be mindful of the images you post here. Image submissions should not show any personal information such as names, addresses, ACEID, phone numbers or e-mail addresses. Any images showing the above information will be removed.
UNIFORMS Requirements Retail personnel at Post Offices whose official assignments at a retail counter are for a minimum of 4 hours daily for 5 days a week on a continuing basis, or for not less than 30 hours a week, are required to wear the prescribed uniform while performing their duties. Employees who do not qualify for a uniform allowance under the criteria described above must wear the appropriate uniform for the position if it is provided to them outside of the uniform allowance program. The uniform is required when a clerk is scheduled to work the retail window. If you are forced by management to purchase clothing with personal funds to wear at the window-- please notify your steward and file a grievance to be reimbursed for your time and purchase! Make sure you save your receipt to document your purchase. The language does not state that workers must buy the items. Furthermore, the language applies to new employees only. The language of the ELM All window clerks receive 40 hours of training in a classroom environment before being scheduled for their qualifying examination.
When the qualifying exam is successfully passed, the future associate is provided OJT by a certified Retail Coach. The OJT should be completed in five consecutive days immediately following successful completion of the exam. In any case, the OJT must be completed within 14 calendar days. The day time period does not include scheduled Annual Leave during the same time period. If you feel are not being trained properly you should contact your steward immediately.
Don't wait until after the fact to file a grievance. Are supervisors doing lobby sweeps in your office? If they are and your office has over bargaining unit employees it is a violation of Article 1. Stations and branches are considered a part of the main facility so if there are over total installation employees, 1. Lobby Sweeps involving retrieving hold mail, certifieds, registered, parcel post packages, etc. Supervisors are prohibited from performing the core clerk function of distribution in 1. In offices of less than bargaining unit employees Article 1. It contains language allowing, "when the duties are included in the supervisor's portion" description for performance of bargaining unit work. Contact your union representative to see if you have a grievance in your size office. ALL demands for money must be put in writing. That demand for money should be in the form of a Letter of Demand.
No demand for money should be given orally. The Letter of Demand must contain the employee's appeal rights in the grievance process. A grievance must be filed within 14 days of receiving the Letter of Demand. Contact your union representative immediately if you are issued a Letter of Demand. Also, if the demand is grieved, the grievant does not have to pay the demand until the issue has reached a final resolution. You would not pay the demand until the Debt Collection Act decision has been reached. If you have any questions on demands for money, contact your Union representative.
We're talking about Line 20 of Schedule A, Form , since this repayment is considered a "loss. Employees who claim the standard deduction cannot deduct these expenses. To establish entitlement to the deduction, you must have proof of payment; proof of the amount and nature of the deduction; and proof of the obligation to make repayment. This includes a copy of both sides of the cancelled check by which reimbursement was made, a copy of the USPS notice demanding reimbursement of the shortage your Letter of Demand , and a copy of Article 28 of the National Agreement. The USPS notice and the Agreement will demonstrate that the claimed deductions meet the "ordinary and necessary" requirement which Section of the Internal Revenue Code imposes upon deductions incurred in connection with the production or collection of income.
Employees who itemize deductions on their federal income tax can claim deductions for job-related expenses, provided the total exceeds two percent of adjusted gross income. Only the portion of employee expenses that exceeds two percent of adjusted gross income is deductible. You can add your window shortage payments to other employee expenses to arrive at your total job-related expenses. Employee expenses include such things as union dues, uniforms, special work shoes or tools, and other job-related expenses for which you are not reimbursed by your employer. IRS Publication , "Miscellaneous Deductions" contains information regarding job-related deductions. Pennsylvania's income tax instructions specifically state that you can claim a miscellaneous deduction for cash shortages that you are required to pay to your employer. However, keep in mind that while the IRS excludes from your deduction an amount equal to two percent of adjusted gross income, Pennsylvania state income tax codes do not, so the full amount of a window shortage repayment can be claimed on these returns.
Keep in mind that the Pennsylvania income tax codes exclude from allowable employee expenses some items that are deductible from your federal tax return. Make sure you read the filing instructions carefully or consult a tax expert. However, precedent for related types of deductions involving similar shortages but not for postal workers are found in two cases by the U.
Tax Court Marshall J. Hammons v. The contract, in conjunction with postal manuals, requires the Postal Service to provide clerks with adequate security. Report any security problem in writing to management. If you choose not to use APWU's form, put it in writing somehow. Retain a copy as proof. Common security problems to look for include: a yearly lock and key check not being, done this needs to be done to insure no ones' keys can open another's drawer or safe compartment ; drawers not securing or locking on the counter line; retail equipment failures; duplicate key inventory envelope PS Form problems including the required 6-month check not being conducted; others having access to the envelope by it not being secured in a proper safe compartment, or tampering with the envelope; and password or code for retail equipment should only be known to the clerks themselves.
If you have questions on what constitutes a security or financial problem, contact your APWU representative. This program is designed to improve customer service. The program is intended to have the clerks ask five 5 questions of the customer in order to provide the best service possible. It had been agreed with the postal service, that the Mystery Shopper program would not be utilized as a tool for discipline. Since the postal service is not living up to their side of the agreement, window clerks are to ask these questions to avoid being disciplined. If window clerks are issued any form of discipline under the Mystery Shopper program, contact an APWU steward immediately.
The APWU Clerk Division has developed a Window Programs CD containing handbook and manual references as well as policies, and grievance and arbitration decisions helpful to window clerks.
What are postal service clerks like? Still unsure if becoming a postal service clerk is the right career path? Take the free CareerExplorer career test to find out if this career is in your top matches. Perhaps you are well-suited to become a postal service clerk or another similar career! How to become a Postal Service Clerk The post office has specific hiring practices and procedures for its applicants. Most entry-level positions will require applicants to take a written wineow exam.
If an applicant passes the exam typically with a score of 70 or abovehe or she will be eligible to apply for any of the postal service clerk positions posted by the post office throughout its branches. Approximately one month after the position has closed and applications have been reviewed, the postal cleri will contact interested and qualified applicants for interviews to determine the best fit for open positions. Newly hired postal service clerks can window clerk exam classified as part-time or clfrk workers but are rarely considered to be winfow, overtime-exempt personnel. Upon being hired, new clerks will be quickly trained on postal service regulations and procedures.
This will include training on the sorting of incoming mail, whether it is done manually or by the operation of an electronic sorting machine. Some branches may also use optical character readers, which can quickly windoow and discern the final destination of packages and parcels brought in by customers and greatly reduce the need for a clerk in sorting. Up Next.
No comments:
Post a Comment